Case queue
Read the attention queue of a member
The cases a member has to look at, in three lists, each with how long it has waited (only minutes inside the business hours of the pipeline) and, for waitingForPerson, a green, yellow or red color by the wait thresholds of the pipeline. waitingForPerson: the agent handed the case to a person and nobody took it, assigned to the member or without an owner. waitingForReply: cases the member escalated, in a stage whose config.attentionRole is escalation. answered: cases back in a stage whose config.attentionRole is answer, until someone writes to the customer. Each case appears once. Read only: repeating the call is safe. 404 not_found when the member does not exist in the organization.
Required scope: cases:read.
query Parameters
memberIdThe member whose queue you want. It is the same list that member sees in Pending.
Headers
Lelemon-Subaccount^sub_[0-9A-Za-z]{22}…The subaccount (sub_…) this request acts on. Only for the keys of a platform account; without it the request acts on the account itself.
Read the attention queue of a member › Responses
objectmemberIdCases the agent handed to a person and nobody took: assigned to the member or without an owner. A case leaves when someone takes it, answers it or it closes.
Cases the member escalated, sitting in a stage with attentionRole escalation, still without an answer.
Cases back in a stage with attentionRole answer whose customer has not been answered yet.